Tommy Call Report Version 2

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Calls with a recording have a ▶ Play button at the left of every call list. You can also click a dot on the daily timeline to play that call. Recordings start Oct 2.

Times are shown in Eastern time. The phone report's clock looks 2 hours behind, so every call time is shifted +2 hours by default; change it in "Time adjustment" if needed.

Minimum call length
sec
Dates
to
Direction
Results to count
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Total calls——
Avg calls per day——
Avg call length——
Total talk time—connected calls, h:mm
Connect rate——
Recorded calls—of the counted calls can be played
Typical day (ET)—avg first call – avg last call

Calls per day

fewermore

Each day shows its call count and first–last call time (ET). Click a day to open its calls.

Daily timeline (ET)

ConnectedNot connected

Each dot is one call at the time it was made. The line runs from the first call to the last. Click a row to open that day.

Reports

Each report has its own metric, grouping, chart style and filters. Reports use the page's dates, direction and time adjustment, and their own minimum call length and results to count.

Numbers called more than once

Counted calls only · click a number to see its calls in the call log

Full call log

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Every call in the page's date range. Sort by clicking a column, narrow it with the filters, and remove calls you don't want counted. Removed calls drop out of every number, chart and report on the page.

Time of day (ET)
to
Call length (sec)
to
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Daily breakdown

Click a row to open that day
DayCallsConnectedNot conn.First callLast callSpanAvg lengthTalk time